You can e-mail the form direct to me at
amick@compcams.com if you would like too and I will answer it personally. Normally if you send it in from the website it takes about 2-4 days to get an answer depending on how backed up we are at that time. Sometimes our reply will go to your junk e-mail folder so be sure to check that. Sometimes our customers e-mails will be indentified as spam by our server and be deleted before they ever get to my computer as well. You also want to insure that you write the e-mail address on the form correctly when you send it in as that will be what we use to send the reply. It is case sensitive and I get many e-mails where this gets messed up, so I have no way to reply. There are three main techs that answer e-mail and personally monitor to see that each one gets answered. If you did not receive a reply I do apologize but it should only be due to one of the reasons above. We would of course love to answer your question and would hate to see you end up with a lesser product.